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Customer/Product Support Representative

eDriving is looking for a talented and driven Customer & Product Support Representative.   This member of our team will be responsible for administrative and product support role for our Fleet solutions department, servicing mid-to-large fleet clients.  You will also have the opportunity to grow your Account Management skills as the primary point of contact for small fleet service clients. The role builds relationships, helps to understand client requirements, identifies possible solutions, and provides required customer/product service support to fleet managers and students on an ongoing basis. 

What you will do:

  • Addresses field account and product related calls, emails and chats directly from clients, and through transfers from the Account Management team. 
  • Identifies user needs and provides training services as needed to ensure customers are proficient in tool usage.
  • Addresses client concerns and ensures the resolution of issues in a timely manner, with follow-up when appropriate.
  • Conducts data entry, audits, reporting, and compliance related to drivers and fleet accounts.
  • Proactively develops relationships with clients and provides customer service support as needed.
  • Contributes to customer retention by developing strong relationships with key decision makers and users within an organization.
  • Proactively conducts account reviews with fleet customers on a regular basis, reviewing service needs and usage trends.
  • Provides Product Management team with customer feedback on product issues and improvements needed.
  • Jumps in when other duties are assigned or as they become apparent.

What you bring to the table:

  • High-school diploma, GED, AA degree or equivalent. Bachelors in Business or related degree preferred.
  • 1-2 years of administrative and/or customer service experience, with proven experience interacting effectively with customers of varying levels of technical aptitude.
  • Clear and concise communication skills.
  • Superb organizer and team player.
  • High attention to detail.
  • A decent understanding of MS Office Suite (Word, strong Excel, Outlook).  Technical expertise and experience with CRM's, Salesforce, basic office equipment is a big plus.
  • Execute with a sense of urgency.
  • Above average ethics and integrity when it comes to follow up with clients and dependability.

Why eDriving?

eDriving is on its way to changing the way the world drives by building smarter drivers. As a fast-growing, private-equity backed online education and services company, we’ve got our sights on being the brand of choice for teens, families, adults and companies looking for online drivers ed, traffic school, and corporate fleet risk management. With over 10 million drivers trained, 100+ state-approved training courses, and operations around the globe, we are the largest player in this space and are expanding rapidly.

The driving school/safety market is being disrupted today by rapid changes in technology. eDriving sits directly at the convergence of several major trends that position the company for significant growth. The emergence of apps and wearable devices that capture and control personal data and behavior; the expansion of usage-based insurance models; and the proliferation of businesses dependent on contracted drivers. Our mission is to take advantage of these market opportunities by offering a full suite of solutions that help drivers become smarter and safer behind the wheel in close partnership with corporations, fleet services, and insurance companies. For more, visit

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