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Fulfillment Rep (temp for the summer)

eDriving is currently recruiting for a Fulfillment agent in our Houston office. The core responsibilities and requirements to apply are listed below.  This position monitors and reviews business processes to ensure that business fulfillment and certificate processing are completed efficiently and accurately.

RESPONSIBILITIES:

  • Process and deliver the certificate of completions to the students and/or the various courts upon successful completion of the course by the student.  Delivery methods are mandated by specific state requirements and vary from hard copy certificates to electronic data submission.
  • Submitting completion reports to various courts and also resubmission of data when requested by the student or the court.
  • Liaison between the courts and our company for anything related to completion data.
  • Reissuance of certificates for students that have misplaced their original copy. 
  • Maintaining certificate stock.
  • Researching reasons for system errors that may have caused the certificate of completion not to be processed and assisting in resolving the issue.
  • Day to day responsibilities include:
    • Printing certificates.
    • Reporting student completion data to the courts or agencies.
    • Duplicate certificate requests from students or completion data resubmission requests.
    • Processing all express delivery requests through FedEx and USPS.

REQUIREMENTS:

  • 1 year customer service/business related experience
  • HS diploma, GED, or AA degree
  • Proficient in MS Office Suite
  • Knowledge of certificate processing procedures and all software pertaining to processing
  • Excellent verbal and written communication skills
  • High level organizational skills and attention to detail
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